By using this website, you accept our use of cookies. Want to know more?
ACCEPT

Office Procedures Manual - (inc. Lexcel, ISO, CQS & WICS)

The development of an office manual is considered best practice as it will set out the various processes and procedures that are adopted by the firm in a clear and coherent way for both the staff and external parties such as the SRA or Insurers, to understand the operation of the firm.

Whilst firms with Lexcel will have developed a manual those who do not have Lexcel may have chosen to develop a manual and if they have, the issue is often keeping this up to date. 

Find out more

For more information about our Compliance Services you can call us on 0203 911 9710 or you can email us at info@thestrategicpartner.co.uk. You can also download our Compliance & Regulation Services brochure by clicking on the link below.

How we help

We work with firms to create and maintain their office manuals, including firms with or without Lexcel and other quality kitemarks such as CQS, WIQS and legal aid franchises.

Our Office Procedures Services

The strategic Partner will help prepare firms for their annual assessments by Lexcel, WICS and CQS or where this is not a requirement for the firm, we will work with you to ensure that the office manual is a true representation of the processes adopted by the firm and that it is understood and kept up to date.

The overall process should include:

  • An office manual setting out the way in which the firm operates. This will include financial and operational processes
  • A risk and compliance manual setting out how the firm manages risk and compliance with regulations
  • An employee handbook, setting out how the firm managed the staff​

The development of these three core policies will provide firms with a clear statement of how the firms is run and managed and enable the firm to manage their staff in accordance with their requirements and demonstrate application of the policies.

Every firm is different and whilst there may be commonality of tasks and activity the documents generated must be bespoke and 100% relevant to the firms itself.

At The Strategic Partner we will work with firms to create, manage and maintain their policies and procedures. Whilst there may be some initial work to generate the required documents, once achieved the maintenance is an annual process which is cost effective and outsourcing ensuring that the task is completed, and the documents remain current.

We provide both packaged and individual solutions that directly add value into the firms we work with. You can download brochures on these services below:

Additional Compliance Services

For further details on each of the other compliance services we provide please click on the links below:

Codes of Conduct

Specialist services designed for law firms, to assist with all areas of regulation, inc, COLP & COFA.

Anti-Money Laundering

We will work with your firm to ensure it has a full understanding of the requirements of the AML and related legislation.

Firm and File Audits

We have the expertise to provide firm wide audits and regulation advice across all areas of the practice.

New Law Firm & ABS Applications

We assist individuals and firms with making new law firm and ABS applications for all structure types.

Risk Management

At The Strategic Partner we work with law firms to establish a robust risk management strategy that covers both insurer and regulatory obligations.

Complaint Management

Our complaint management service provides firms with an effective outsource solution that enables complaints to be addressed quickly, with impartiality and resolved in the most effective manner..

Compliance Management

Our services ensure that a firm’s compliance officers can achieve peace of mind knowing that the policies and procedures adopted by the firm ensure the firm is compliant and that it will stay compliant.

Compliance Administration

The Strategic Partners Compliance Administration Service was developed at the request of our member law firms.

SRA Investigations

If your firm expects or has received a notification of investigation or the SRA have arrived at the firm our team are available to assist you.

SRA Interventions

If your firm expects or has received a notification of investigation or the SRA have arrived at the firm our team are available to assist you

Solicitors Disciplinary Tribunal

Whether you have received notification of investigation or the investigation has been concluded and a referral to the Solicitors Disciplinary Tribunal has been made it is advisable to seek expert advice and guidance.

Professional Indemnity Renewal

We work with both the Insurers and law firms providing risk guidance and risk reviews that are used for the purpose of the insurers considering the risk and premiums and in more serious cases whether to offer renewal terms.

Office Procedures Manual

We work with firms to create and maintain their office manuals, including firms with or without Lexcel and other quality kitemarks such as CQS, WIQS and legal aid franchises.

Procedure & Documents Drafting

At the Strategic Partner we work with firms to ensure they have documentation that is bespoke to them and reflects what they do in practice.

Training & Development

The Strategic Partner have developed training which can be delivered to firms and their staff to ensure there is a full and thorough understanding of the issues that firms face when managing risk and compliance and what their role is.

Partnership & Shareholder Agreements

We can assist with drafting and agreeing new partnership and shareholder agreements, reviewing and renewing existing agreements and partner and director disputes.

Succession & Exit Plans

The Strategic Partner can work with firms to develop succession and exit plans that achieve the goals of the current partners, further develop training and mentoring of future the Partners.

Orderly Closure of Law Firms

The strategic Partner works with firms to ensure that closure is undertaken on an orderly basis and where that is simply not possible due to sudden or financial issues, we will work with the firm to minimise negative impact wherever possible.

Data Protection & GDPR

Due to the nature of how law firms operate, the management, control and protection of data is an essential element of a firm compliance and regulation strategy.

Membership

Our membership provides firms with a range of benefits, discounts, updates and interaction all focussed on bringing value to your firm.

 

Enquiries

For more information about our Regulation and Compliance service you can call us on 0203 911 9710 or you can email us at info@thestrategicpartner.co.uk.

 

Let's talk about how we can help

Get in touch - call us on 0203 911 9710 or complete the form.
Tell us what you need or ask us a question, we'd love to discuss your business.

* By submitting this form, you consent to receive emails from The Strategic Partner. You can opt out any time, but won't receive Membership benefits anymore.



Contact Us